If you feel your child is having a life threatening emergency, promptly call 911 for emergency assistance.
Our free nurse helpline, 1-844-GET-CHOC, is open 8:00 a.m. to 11 p.m., Monday – Friday to address questions about your child’s health.”
If it is necessary for you to be seen in an urgent care center or a hospital emergency room, our triage nurse will assist you in directing you to the appropriate facility.
Please have the name of your insurance company or IPA (St. Joseph Hospital Affiliate Physicians, Monarch or CHOC Health Alliance) available when you call. This will assist us in referring you to a facility that will accept your insurance.
We do not routinely prescribe antibiotics or pain medications over the phone as these medications may mask a more serious problem. It is often difficult to diagnose and treat a child’s medical condition over the telephone and we may need to direct you to an urgent care center or emergency room for further evaluation and treatment.
We ask that you call during regular office hours for non-urgent problems.